No bloated service catalogue — just the essentials done properly, with a clear line on what's handled directly versus coordinated through vetted partners.
Remote troubleshooting, new-starter onboarding, device setup and the day-to-day fixes that eat your afternoon — resolved to SLA.
Microsoft 365 and Google Workspace user management, licensing, mailbox migrations and Intune device management done right.
Technology refreshes, deployment planning and process reviews — bringing enterprise-grade delivery discipline to a small-team budget.
Endpoint protection, network setup, backup and recovery, and compliance groundwork — coordinated through vetted partners, drawing on hands-on ISO 27001 and Cyber Essentials+ experience.
15 minutes on what's breaking, what's not, and what your team actually needs.
We map your systems, tidy up access and get the essentials in place.
Tickets in, fixes out. A working inbox, not a dashboard you have to babysit.
The stuff people usually email to ask first — answered before you have to.
Common situation — a bit of ad-hoc help from a friend, a freelancer, or a previous hire who's moved on. We can slot in alongside what's already working, or take the whole thing over cleanly. Either way, the discovery call covers what to keep and what to hand off.
Average first response is under 2 hours during business hours. For anything genuinely urgent — someone locked out, a system down — we triage same-day. We'll agree exact expectations upfront rather than leave it vague.
Yes — Windows, macOS, and the mobile devices your team actually uses day to day, alongside Microsoft 365 and Google Workspace administration.
That's most of what we do. Remote support, cloud administration and onboarding are built for distributed teams — onsite visits are the exception, not the default.
No. We'll agree a scope that fits how you work — rolling support, a fixed project, or short-term cover. If it's not working for you, you're not locked in.
Security, network and backup infrastructure is coordinated through vetted partners rather than run in-house — we're upfront about that split on the services above. Everything marked "Operational" is handled directly by the team.
That's what the discovery call is for. We'll scope it with you, honestly.